CUSTOMER SERVICE 1-262-763-4087 ONLINECATALOG.LEADINGEDGEAIRFOILS.COM Prices and Supplies are subject to change without notice ORDERING: 24-HOUR SERVICE: You can easily order from our Webstore at leadingedgeairfoils.com or On-Line Catalog at onlinecatalog. leadingedgeairfoils.com . We also keep order lines open for you around the clock. Between 8:00 a.m. and 5:00 p.m. (CST) our Customer Service Associates are eager to take your phone order when you call 1-800-532-3462. After hours, simply leave your order with our Message Center or Fax your order to us at 262-763-1920 and we will process your order as quickly as possible the next business day. ORDERING BY PHONE: Simply call us at 1-800-532-3462 and we will make every effort to process your order the same day. Shipping costs for phone orders are calculated using UPS actual shipping charges plus a $3.00 handling fee per order. CANADIAN AND INTERNATIONAL ORDERS: We welcome Canadian and International orders! All orders must include full remittance plus shipping charges payable in US currency. We accept Visa, Master Card or Discover. We use UPS, FED-EX or Air Parcel Post for most International shipments. Shipping charges for all International orders are calculated individually for each order. Please include a fax, phone number, or e-mail address so we can send you a quote on shipping. The customer is responsible for any duty, customs, or taxes charged by their country. BACK ORDERS: Although Leading Edge Air Foils maintains a large inventory, a situation may arise where an item is not immediately available from stock. This would result in a back order on your shipment and merchandise will be shipped as soon as it arrives at our facility. Back ordered items will not be billed until shipped. If this is not desirable, please request “no back orders” when placing your order. For those infrequent times when an item is not available from stock, your order for that item will be cancelled. RETURNS: We ask that all merchandise be returned no later than 90 days after date of purchase, in new condition and accompanied by purchaser’s name and address, proof of purchase, and reason for return. Please send merchandise, postage prepaid to Leading Edge Air Foils, 1216 North Road, Lyons, WI 53148. When returning merchandise, prior to sending the product, please call Customer Service number to obtain a Return Merchandise Authorization Number (RMA#) along with instructions as to how and where to return the merchandise. DAMAGED/DEFECTIVE ITEMS: If you receive a damaged, defective or incorrect item, contact customer service no later than 5 business days after you receive the item. Return item with original packaging via common carrier that provides package tracking. If there is extensive damage to the carton, refuse the order and contact customer service immediately. Please have your order number available when you contact customer service. RETAIL STORE HOURS: Our Retail Store is open 8:30 am. to 4:30 pm weekdays. We are located 1/4 mile north of Highway 36 at 1216 North Road in Lyons, WI. At this location, we also have our own private turf airstrip, 2600 ft. East-West and 2100 ft. North - South - Latitude 42˚, 39'; 60”. Longitude 88˚, 21'; 40”. Fly in Customers should see the Chicago Sectional Map. DELIVERY STANDARD GROUND DELIVERY: Most orders are shipped UPS Ground and require a street address and a daytime phone number, unless it is more economical to ship USPS. Delivery of items in stock normally takes 2 to 5 business days. Shipping costs for phone orders are calculated using actual UPS shipping charges, plus a $3.00 handling fee per order. Please note the maximum weight per package for UPS destinations is 150 lbs. Maximum size is 165" length and girth combined (once down and once around the package). Oversize designations are given for packages with combined length and girth exceeding 84" (and less than 30 lbs.) and also 108" (and less than 70 lbs.). There are additional charges for Oversize packages. UPS also charges a $14.25 handling fee for packages measuring over 48" in length. Propellers typically incur the $14.25 handling fee. EXPRESS DELIVERY: We offer Express Delivery Services via UPS or FED-EX. The options available include Next-Day Air, 2nd Day Air, or 3rd Day. The cost of Express deliveries is the total of the actual UPS or FED-EX shipping charges plus $12.50 handling fee for Next Day Air, 2nd Day Air, or 3rd Day. Depending on the size of the package and its destination, Express delivery charges can cost from two to four times more than standard UPS Ground deliveries. Shipping costs for orders are calculated using actual UPS shipping charges plus a $3.00 handling fee per order. Freight charges can vary significantly depending on the actual package size, weight and destination. This information is only known when the order is complete and ready to ship. Our Customer Service Department has no way to accurately estimate freight charges at the time the order is placed. When requested, our Customer Service staff will gladly phone or email the actual shipping costs to you, prior to our shipping of your order. All prices are FOB Lyons, WI and the customer is responsible for actual freight charges as billed on the invoice or shipped freight collect. Actual shipping charges are determined by the shipping company (UPS, USPS or Truck) based on package size, weight, and destination. Shipping charges can be high on oversize, heavy or hazardous goods as well as orders shipped by air. We are happy to provide you with a quote prior to shipping. Please let us know how and where to contact you with special shipping information. TRUCK SHIPMENTS: Items too heavy or too large for standard ground shipment will be shipped by truck. If a shipment exceeds 80 lbs., truck shipment is likely more economical. Due to heavy-duty boxing and crating there will be a $20.00 handling fee per order. The cost of a truck shipment is determined by type of goods, weight, and distance traveled. Truck shipments are insured for full value and should be inspected immediately upon arrival. The freight bill should include Customer notes on any damage so that a claim for loss can be filed immediately. Sorry, no C.O.D. shipments for truck delivery. HAZARDOUS MATERIALS: Hazardous materials such as paints, dopes, etc. require special packaging and documentation. The Hazardous Materials charge for these items is $35.00 per package. Look for this symbol ▲ designating a Hazardous Material. METHOD OF PAYMENT: Credit Card Policy We gladly accept Visa, Master Card or Discover. In order to prevent credit card fraud, orders for first time customers must ship to the same address as the billing address on the credit card used for the order. The ship to address must match exactly to the address on the credit card. We also reserve the right to ship regular orders only to the address on the credit card account. Other Payment Methods We also accept PayPal for certain orders, when the ship to address is a PayPal confirmed address. Please contact our customer service personnel for instructions on this method of payment. We reserve the right to require a Bank wire for certain first time international orders. Please FAX or email a copy of your Bank wire transfer along with your order to provide confirmation of funds sent. Orders may be shipped C.O.D. via UPS within the United States ONLY. We reserve the right to request certified funds or a money order on any C.O.D. order. All orders from first time customers that are shipped C.O.D. will require certified funds or a money order. There is also a $14.50 handling fee from UPS, for all C.O.D. orders. If you wish to pay via wire transfer, please call us for wire instructions. A $40.00 service charge applies to Bank wires. If you have any questions involving our products or services, please call us directly at 1-800-532-3462 and we will assist you in whatever way possible. We thank you for your business and look forward to serving you in the future. SHIPPING & HANDLING: Shipping, handling fee and taxes (if applicable) will be added to your order when it is shipped. Leading Edge Air Foils charges a $3.00 handling fee on all ground orders, plus shipping charges. Actual shipping charges are determined by the shipping company (UPS, USPS or Truck) based on package size, weight and destination. Please call us for estimated shipping charges to include with your order. Shipping charges can be high on oversize, heavy or hazardous goods as well as orders shipped by air. A $12.50 charge will be added to 3rd Day, 2nd Day, & Next Day shipments. Leading Edge Air Foils will call you if there are any additional charges. FOB Lyons, WI ORDERING INFORMATION 24 HR. ORDER LINE 1-800-532-3462 138 ProductWarranty from Leading Edge Air Foils, LLC Leading Edge Air Foils, LLC, which will be referred to as LEAF in this Warranty, warrants to the original consumer/ purchaser that the merchandise contained in this catalog will be free from manufacturing defects in materials and workmanship for a period of 90 days from the date of purchase (if purchased from LEAF). Merchandise that fails to conform to this Warranty will be repaired or replaced, at LEAF’s option, without charge for parts or labor, or replacement if the merchandise is returned to us by the purchaser within the 90-day warranty period or within 10 days thereafter. LEAF agrees to pay only for parts and labor, or replacements, and return postage by the most economical method. All other expenses are to be paid by the purchaser. Further, LEAF may, at its option, satisfy its obligation under this Warranty by a refund of the purchase price. LEAF’s obligation under this Warranty is strictly and exclusively limited to the repair or replacement and return of merchandise that fails to conform to this Warranty, or to a refund of the purchase price, and LEAF assumes no responsibility for any other expenses or damages, including incidental and consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The duration of all implied warranties, if any, is limited to 90 days from the date of purchase. Accordingly, any such implied warranties, including merchantability, fitness for a particular purpose, or otherwise, are disclaimed in their entirety after the expiration of the 90-day warranty period. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you. To obtain warranty service or a refund if LEAF so elects, please call our Customer Service number to obtain a Return Merchandise Authorization Number (RMA#) along with instructions as to how and where to return the merchandise. Said merchandise must be received by LEAF, postage prepaid, no later than 100 days after purchase. The defective merchandise must be accompanied by the name of the purchaser, proof of purchase from LEAF and a written statement that identifies the defect. This Warranty gives you specific legal rights and you may also have other rights which vary from state to state.